Question 1

What file formats do you support?

Accepted Answer

We accept mesh uploads in common formats such as OBJ and FBX, then export VDM brushes as EXR files for Blender and ZBrush workflows.

Question 2

How do I get started?

Accepted Answer

Download the free Blender addon, create an account, and start buying credits as needed. No subscriptions required.

Question 3

Do you offer educational discounts?

Accepted Answer

We offer special pricing for educational institutions and students. Please contact us to learn more about academic licensing.

Question 4

What kind of support do you provide?

Accepted Answer

All users get support through our contact form and knowledge base. Priority support is available for enterprise customers.

Question 5

What counts as a 'VDM bake' in regards to pricing?

Accepted Answer

A VDM bake is the process of generating a high-resolution volumetric displacement map brush. Each VDM bake costs 200 tokens ($0.20). Basic tools like mesh editing don't count towards usage.

Question 6

What's the refund policy for VDM bakes?

Accepted Answer

If a VDM bake doesn't meet your expectations due to geometry issues, simply hit the refund button. We'll review it and return your credit with no questions asked.

Question 7

Can I buy credits in bulk?

Accepted Answer

Yes, we offer bulk credit purchases at discounted rates. Contact us for enterprise pricing.

Question 8

What kind of payment methods do you accept?

Accepted Answer

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also support payments via Stripe.

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